CANCELLATION & RETURN POLICY

CANCELLATION

If you wish to cancel an order, you must do so before it is dispatched. Once an order has been dispatched, cancellations are no longer possible.

DAMAGES AND ISSUES

Please inspect your items immediately upon receiving your order. If you notice any defects, damage, or if you received the wrong item, contact us right away. We are dedicated to resolving these issues promptly to ensure your satisfaction.

HASSLE FREE-RETURN

We offer a 14-day return policy for items you are not fully satisfied with. Items must be unused and in their original packaging. To initiate a return, please reach out to our Customer Service at [insert email address], and we will assist you through the process.

CONDITIONS FOR RETURNS

For your safety, each product is sealed. Once the seal is broken, the item cannot be returned or refunded unless it was defective or damaged upon arrival.

Return Shipping
Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service to ensure the safe return of your product.

How to Initiate a Return

• Contact our customer service team at support@la-nay.com to request a return authorization.
• Once your return is approved, securely package the item(s) in their original packaging along with any relevant documentation.
• Ship the item(s) to the address provided by our customer service team.

REFUNDS

After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 5-7 business days.

EXCHANGES

For exchanges, please initiate a return and place a new order for the desired product. This allows us to process your request quickly and efficiently.

CONTACT US

If you have any questions regarding cancellations, shipping, or returns, our Customer Service team is ready to assist. Contact us at support@la-nay.com.